Effective May 2026

Privacy Policy

1. Information We Collect

We collect account details, contact information, booking information, identity verification data, uploaded documents, messages, device data, and platform activity needed to operate Arrentio.

2. How We Use Information

We use information to create accounts, process booking requests, support verification, connect customers with providers, send notifications, prevent fraud, improve services, and comply with legal obligations.

3. Provider Access

Providers may access customer information and documents only when related to a booking or operational requirement such as verification, handover, or rental coordination.

4. Document Storage

Uploaded documents may include driver licenses, passports, residence permits, or national IDs. Access is restricted to the customer, Arrentio admins, and relevant booking providers.

5. Sharing

We may share necessary booking information with providers, service vendors, payment or email processors, and authorities when legally required.

6. Retention

We retain information as needed for platform operations, disputes, fraud prevention, accounting, and legal compliance.

7. Security

We use technical and organizational safeguards, but no online platform can guarantee absolute security.

8. Your Choices

You may update profile information from your account and contact support for privacy-related requests.

9. Contact

For privacy questions, contact support@arrentio.com.